Credit Card Merchant Services

  Credit Card Merchant Services  - How to dispute a faulty credit card bill and claim a chargeback  - Jun 18, 2007  

Credit cards are increasingly being used for offline and online shopping. With this rapidly growing phenomenon there are reports of credit card misuse and shopping fraud which might require disputing a particular credit card bill.

A person can dispute his credit card bill in two ways. First, when he hasn't bought anything and the actual purchase or billing on the credit card was done by someone else fraudulently or it simply got there by mistake. In second case the credit card holder purchases something (usually online) and when he receives the product he finds it substandard, defective, or simply a wrong shipment. In both the cases credit card holders can get their amount back because they were duped in one way or another.

The process of disputing a fraudulent or unworthy credit card bill is pretty simple. A very basic thing such as keeping record of every transaction that you make until things get satisfactory or they show correctly on your billing statements, helps tremendously in this process.

In the first case where you find that someone has fraudulently billed your credit card, contact the credit card company as soon as you receive any such communication. Talk to the credit card company representative, keep a record of the communication. Tell them that you didn't purchase that thing, and it is a faulty statement. Most of the credit card companies will simply revert the process. Because the credit card fraud liability in US is $50, that's all you owe, and if you have a good relationship with the credit card company this fee is also waived.

In second case when you get a damaged, incorrect or substandard product. Contact the merchant and tell him about the problem, keep a record of every complaint and conversation. If possible interact with the merchant in writing. If the response is positive and the merchant agrees to replace back the product, things are settled. Otherwise contact the credit card company and tell them about your problem. Enclose the copies of complaint and details of defective product. Ask them for a chargeback. All the big credit card companies favour the customer whenever there is a complaint. So, in most of the cases you will get a chargeback.

Being cautious while using credit card and not allowing them to fall into wrong hands will help you avoid any credit card faulty billings. Reading your credit card monthly statements carefully, and checking them against actual purchases will help you find out the wrong statements and dispute them instantly.

  Credit Card Merchant Services  - 3 must ask questions to maximize your 0% APR credit card return  - Apr 4, 2007  

As the competition between various credit card companies is increasing, they are adopting more attractive offers to acquire new customers. Though not new but 0% APR credit cards are also in the league of such offers. APR stands for Annual Percentage Rate - which in simple terms is the interest charge by companies on outstanding credit card balance. So a 0% APR means no interest is charged from the credit card holder.

0% APR credit cards come with many flavors:

0% APR for the life of credit card

0% APR for a limited period

0% APR offers for some services and a different APR rate for other services.

A credit card holder should face the fact that this kind of offer is only a marketing strategy and won't last for long. This is because that a credit card company is there to make money for their services and the APR is their leading money spinner. The 3 must ask questions listed below will surely help you get a perspective on your 0% APR credit card and make an informed decision.

1. How long will the 0% APR offer last?

If it is not for the entire life of credit card how long is the 0% APR offer going to last. Some credit card companies give this offer for 6 months, some 1 year and some for even more than that. If other things are the same the one with the longest 0% APR offer should interest you.

2. What APR will be charged after the introductory period expires?

What will the credit card companies charge you when the 0% APR offer expires should be your main concern. Because the credit card company has already losing revenue by giving you a 0% APR credit card offer it could try to compensate with a higher APR after the intro period expires. Compare this APR with the APR's of other credit cards which offer similar services. You shouldn't get ripped because you fell into a 0% APR credit card trap. This feels bad afterwards.

3. What are other fees and benefits of the credit card?

0% APR coupled with a high annual fees and other charges could wipe out the savings you intend by taking a 0% APR credit card. Also ensure the APR on cash advances, purchases, and balance transfer. If a 0% APR credit card offer tries to compensate for the loss in revenue by charging exorbitant APRs on other services its better to avoid it. Knowing about the different features and benefits is also helpful.

The idea is not to get ripped off by the credit card companies and get maximum benefits on the 0% APR credit card. The credit card companies sugar coat their offers to lure new customers but, it is in the interest of credit card holder to ask right questions and get complete facts before applying for any 0% APR credit card.

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